Network connection randomly drops especially during browsing. Send a service tech?

GetHuman820002's customer service issue with AT&T U-Verse from June 2018

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Help with my AT&T U-Verse issue
Before contacting them, items GetHuman820002 may need:
Name on the account, Phone number, Email address, Account PIN, and Service address
GetHuman820002's next move: have a AT&T U-Verse rep call.
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman820002's own words:
The problem I ran into: Network connection randomly drops especially during browsing. Send a service tech?
I trust that AT&T U-Verse will make this right and come up with a resolution that is fair.
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AT&T U-Verse

Customer service issue
Reported by GetHuman820002
Jun 25th, 2018 - 2 mons ago
I have an issue with AT&T U-Verse too
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Seen by 3 customers so far
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Timeline
GetHuman820002 started working on this issue
Jun 25th 9:17pm