I terminated phone AND internet service on June ** but rec'd a bill for internet servic...
GetHuman-shanarob's customer service issue with AT&T U-Verse from June 2018
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The issue in GetHuman-shanarob's own words
I terminated phone AND internet service on June ** but rec'd a bill for internet service June **-July ** for $**....phone $ has credited back. Called and CSR said I HAD to pay that whole $** amt (even tho I don't owe it) so I can get it credited back. Makes no sense -why can't amt be adjusted (pro-rated) for that day and I just pay what I owe??? I returned the router on **** per CS instructions and have proof.
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