I terminated phone AND internet service on June ** but rec'd a bill for internet servic...

GetHuman-shanarob's customer service issue with AT&T U-Verse from June 2018

Help with my AT&T U-Verse issue
I terminated phone AND internet service on June ** but rec'd a bill for internet service June **-July ** for $**....phone $ has credited back. Called and CSR said I HAD to pay that whole $** amt (even tho I don't owe it) so I can get it credited back. Makes no sense -why can't amt be adjusted (pro-rated) for that day and I just pay what I owe??? I returned the router on **** per CS instructions and have proof.
I trust that AT&T U-Verse will make this right and come up with a resolution that is fair.
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AT&T U-Verse

Customer service issue
Reported by GetHuman-shanarob
Jun 25th, 2018 - 2 mons ago
I have an issue with AT&T U-Verse too
Fixed
Seen by 7 customers so far
Similar issue to 507 others
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Timeline
GetHuman-shanarob started working on this issue
Jun 25th 4:46pm
GetHuman-shanarob indicated the issue is not fixed yet.
Jun 25th 10:19pm
GetHuman-shanarob indicated the issue is not fixed yet.
Jun 25th 10:20pm
GetHuman-shanarob indicated the issue is not fixed yet.
Jun 26th 6:05pm
GetHuman-shanarob indicated the issue is not fixed yet.
Jun 28th 5:58pm
GetHuman-shanarob indicated the issue is not fixed yet.
Jun 28th 5:58pm