I am a new AT&T customer and was suppose to get my service installed today. After wai...

GetHuman721630's customer service issue with AT&T U-Verse from May 2018

2 views
 | 
228 similar
 | 
0 following
Help with my AT&T U-Verse issue
First: share to improve GetHuman721630's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman721630 to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman721630 may need:
Name on the account, Phone number, Email address, Account PIN, and Service address
The issue in GetHuman721630's own words
I am a new AT&T customer and was suppose to get my service installed today. After waiting * hrs I was told by the installer that he had no dvr’s & the TV’s could not be installed. I was also told this has been an issue for almost two weeks. My question is why was I sold a service that could not be installed? Why was I allowed to wait * hrs. for installation when AT&T knew there was no equipment for the install? Worse customer service I have “ever” encountered. So, I cancelled my U-Verse *** TV plan. However, I did get a simple apology for wasting my holiday weekend Sat waiting for to install a service that you knew you had no equipment for. Sad!!!!
GetHuman721630 did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman721630 fixed the problem
We are waiting for GetHuman721630 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T U-Verse email you?
This email address isn't valid
Follow this issue
See how GetHuman721630 fixes it.
This email address isn't valid

AT&T U-Verse

Customer service issue
Reported by GetHuman721630
May 26th, 2018 - 6 mons ago
I have an issue with AT&T U-Verse too
Not resolved
Seen by 2 customers so far
Similar issue to 228 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman721630 started working on this issue
May 26th 9:11pm