We have optic fiber internet the box that goes on the wall on the floor with the wire t...

GetHuman-roomate's customer service issue with AT&T Tech Support from July 2020

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The issue in GetHuman-roomate's own words
We have optic fiber internet the box that goes on the wall on the floor with the wire that goes outside to connect the internet got broke by our cat we will pay for it but I have a terminal illness in my grandma's a hundred we cannot be without a phone my grandma is wanting to change phone companies because it's the second time this happened I asked him please to put the Box up higher they said they couldn't if something like this is that fragile I don't understand why it's not made better my grandma has had AT&T for over ** years and she wanted to change so to keep her from changing I'm asking the doctor please come out ASAP last time I had to wait * days just a couple weeks ago and she is getting very aggravated we don't have a car or anyone to help us all I need is you to send a technician out and I will take you from there I've already given you all my information I give you my account number and everything I should be able to talk to someone out thank you now you try to build me just now I wants me to pay for the service if I'm having to pay to talk to you on chat and that's a piece of **** I will call so please let me know so I won't waste my time because I don't have time to waste

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AT&T Tech Support

Customer service issue
Reported by GetHuman-roomate
Jul 4th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 531 others
0 customers following this


GetHuman-roomate started working on this issue
Jul 4th, 2020 4:39pm