We have optic fiber internet the box that goes on the wall on the floor with the wire t...

GetHuman-roomate's customer service issue with AT&T Tech Support from July 2020

Help with my AT&T Tech Support issue
First: share to improve GetHuman-roomate's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-roomate may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-roomate's own words
We have optic fiber internet the box that goes on the wall on the floor with the wire that goes outside to connect the internet got broke by our cat we will pay for it but I have a terminal illness in my grandma's a hundred we cannot be without a phone my grandma is wanting to change phone companies because it's the second time this happened I asked him please to put the Box up higher they said they couldn't if something like this is that fragile I don't understand why it's not made better my grandma has had AT&T for over ** years and she wanted to change so to keep her from changing I'm asking the doctor please come out ASAP last time I had to wait * days just a couple weeks ago and she is getting very aggravated we don't have a car or anyone to help us all I need is you to send a technician out and I will take you from there I've already given you all my information I give you my account number and everything I should be able to talk to someone out thank you now you try to build me just now I wants me to pay for the service if I'm having to pay to talk to you on chat and that's a piece of **** I will call so please let me know so I won't waste my time because I don't have time to waste

GetHuman-roomate did not yet indicate what AT&T Tech Support should do to make this right.

How GetHuman-roomate fixed the problem

We are waiting for GetHuman-roomate to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T Tech Support

Customer service issue
Reported by GetHuman-roomate
Jul 4th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 531 others
0 customers following this

Timeline

GetHuman-roomate started working on this issue
Jul 4th 4:39pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians