There is a problem setting up two Data Connect Passes. **I set one up one for my latest...

GetHuman1603494's customer service issue with AT&T Tech Support from November 2018

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The issue in GetHuman1603494's own words
There is a problem setting up two Data Connect Passes. **I set one up one for my latest iPad I bought. Was instructed to cancel my old iPad Pro line from our bundled package and to get a new SIM card. **As of now the old iPad Pro line has been removed from our bundle package, and I had gotten a new SIM card. **When I went to the login at dcp*.att.com or to *****@***.com I chose to sign in to add a pass for my old iPad Pro. I used the same credentials from the new account I set up last night. I entered the IME number and the new Sim card number And it gave me a message asking me if I was sure I wanted to add this I am me and some card number to the same account. I said yes, but after that nothing happened. No email no thank you for adding another pass. Where did my information go? Last night I quickly received a confirmation:**”AT&T Domestic Data Plan Purchase Confirmation*Dear Valued Customer, **You have purchased the Unlimited MB for ** days - LTE rate plan, and your account login is *****@***.com.”**The bottom line is it now appears that the new SIM card will no longer work, because it’s already been used by me a little while ago. When I login to look at the pass account information I only see the new iPad cellular data number of ***-***-****. The old iPad phone cellular data number of ***-***-****. **I followed the directions from https:**www.att.com*esupport*article.html*!*wireless*KM*******?gsi*s**I expected to end up with the two cellular data numbers Showing up when I logged into my account, but there is only the one from last night. I don’t want to have to go get another SIM card so can anyone help tell me where my information went to add the second cellular data number?
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AT&T Tech Support

Customer service issue
Reported by GetHuman1603494
Nov 26th, 2018 - 10 mons ago
I have an issue with AT&T Tech Support too
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