Starting yesterday we found that we can get a dial tone and use the phone only when it...
GetHuman752593's customer service issue with AT&T Tech Support from June 2018
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The issue in GetHuman752593's own words
Get advice on a malfunctioning corded telephone. ... Starting yesterday we found that we can get a dial tone and use the phone only when it's on speaker.
I was connected to an automated system. They do not realize that I'm having problems with a landline phone made by AT&T, not U-verse, internet, a cell phone, or the wiring of the phone. There is no option for tech support for a corded phone, and no way to reach a real person.
They could let me know if there is a simple fix that I can do at home to solve this problem, or if I need to buy another phone.
I've had AT&T Land line service in Ohio for almost ** years. I pay my bill on time and ask almost nothing of AT&T. It's not as if I'm bugging them with questions every week!Also, for the few people I know who still use landlines, I highly recommend AT&T phones and service to them.
No. I see no buttons, switches, or other controls that could be causing the problem. We have checked the connection into the jack* it seems okay.
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