Starting yesterday we found that we can get a dial tone and use the phone only when it...

GetHuman752593's customer service issue with AT&T Tech Support from June 2018

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The issue in GetHuman752593's own words
Get advice on a malfunctioning corded telephone. ... Starting yesterday we found that we can get a dial tone and use the phone only when it's on speaker.
I was connected to an automated system. They do not realize that I'm having problems with a landline phone made by AT&T, not U-verse, internet, a cell phone, or the wiring of the phone. There is no option for tech support for a corded phone, and no way to reach a real person.
They could let me know if there is a simple fix that I can do at home to solve this problem, or if I need to buy another phone.
I've had AT&T Land line service in Ohio for almost ** years. I pay my bill on time and ask almost nothing of AT&T. It's not as if I'm bugging them with questions every week!Also, for the few people I know who still use landlines, I highly recommend AT&T phones and service to them.
No. I see no buttons, switches, or other controls that could be causing the problem. We have checked the connection into the jack* it seems okay.
I have an issue with AT&T Tech Support too
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AT&T Tech Support

ATT brand landline telephone. The problem is with the phone, not the line.
Customer service issue
Reported by GetHuman752593
Jun 5th, 2018 - a yr ago
I have an issue with AT&T Tech Support too
Fixed
Seen by 14 customers so far
Similar issue to 38 others
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Timeline
GetHuman752593 started working on this issue
Jun 5th, 2018 4:43pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 5th, 2018 5:54pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 5th, 2018 9:04pm
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Jun 5th, 2018 9:05pm
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Jun 7th, 2018 5:56pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 7th, 2018 5:57pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 7th, 2018 5:59pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 7th, 2018 6:00pm
GetHuman752593 indicated the issue is not fixed yet.
Jun 8th, 2018 5:45pm