Tuesday, September **, **** *"AT&T Yahoo! services suspended" popup box when tried to g...

GetHuman1143039's customer service issue with AT&T Legacy Accounts Repair from September 2018

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Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1143039's own words
Tuesday, September **, **** *"AT&T Yahoo! services suspended" popup box when tried to get e-mail for:******@***.com, *****@***.com, and *****@***.com.**A month ago this happened, was supposed to be resolved--they gave me ****-***-****, called it 'dialup email'.** All these people said the number they gave was the number, I NEEDED**I called, talked to Joseph--he said call ***-***-****, Digital Assistance* talked to Mark & was told to call ***-***-****, Tech Suppt* talked to Chelsea who said to call ***-***-**** Talked to ** Jes . . .could not decipher accent. *She said she will email me details on a solution (gave her my gmail address--at&t doesn't work) we got disconnected. Realise this all took a couple hours.**Started over, called and talked to Mariah who said I need to talk to Washington state department, ***-***-****--finally got to Alexis, but she does cellphones*talk to Denise of Billing but she has no access to Dial-up*talked to Anthony, dialup tech suppt. Anthony asked for my home phone so he ould contact me in case of disconnect. *Am Told I need to talk to ***-***-****, Dialup Suspended Accounts--talked to Scott of Legacy group and was told that ****-***-**** was Billing* ****-***-**** was Activation and Credit* ****-***-**** was . . . (missed name)*Day is ending--will have to resume another day!**Note that each number I called began with a male computer voice wanting an associated phone number or account number.**My account is apparently considered a Legacy account, acquired ** to ** years ago during dial-up days--they wanted a nine-digit account but mine is *-digit **********.Most times the male voice said it did NOT recognise my account number nor my phone number ****-***-****--not an at&t number*. I, repeatedly said, "agent", finally would get an agent who told me this next number is the 'number that will work'

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AT&T Legacy Accounts Repair

Customer service issue
Reported by GetHuman1143039
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman1143039 started working on this issue
Sep 14th, 2018 4:08pm

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