Before contacting them, items GetHuman933777 may need:
Phone number, Name, Account number, email address, service address, and Account PIN
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman933777's own words
I have told different Representatives that I get my money every first of the month they said different times that they will change it,for months and nothing now my phone is off and this is the only phone I have,they keep trying to get money off my card on the **th then the very next day ,which I get paid every first, I have been a good at&t prepaid customer for a while,and they can't even keep my phone active until the first, I'm loyal to at&t but there not loyal to me,what happened to customer satisfaction and guarantee,.
GetHuman933777 did not yet indicate what AT&T Go Phone should do to make this right.
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