I want to know why I only have * GB of data when my plan says I have *GB

GetHuman816799's customer service issue with AT&T Go Phone from June 2018

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Help with my AT&T Go Phone issue
Before contacting them, items GetHuman816799 may need:
Phone number, Name, Account number, email address, service address, and Account PIN
GetHuman816799's next move: talk to AT&T Go Phone when they open.
AT&T Go Phone's call center is closed now. We will send GetHuman816799 a reminder to call them when they open. Nothing to do for now but wait!
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue and preferred resolution, in GetHuman816799's own words:
The problem I ran into: I want to know why I only have * GB of data when my plan says I have *GB
I trust that AT&T Go Phone will make this right and come up with a resolution that is fair.
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AT&T Go Phone

Customer service issue
Reported by GetHuman816799
Jun 25th, 2018 - 2 mons ago
I have an issue with AT&T Go Phone too
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Seen by 2 customers so far
Similar issue to 68 others
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Timeline
GetHuman816799 started working on this issue
Jun 25th 12:34am