I started a credit application last night and it glitches when it was time for me to ma...

GetHuman-lalyssa's customer service issue with AT&T - California from July 2018

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The issue in GetHuman-lalyssa's own words
I started a credit application last night and it glitches when it was time for me to make a payment so I went and saved my cart instead but now it’s no where to be found and I do have an email asking me to verify my email and according to that email I have an account number it only gives me the last * numbers of that account and my problem is figuring out what happened with my cart and my credit application I am trying to retrieve my cart and proceed but I am not able to it doesn’t recognize my email I’ve had a chat with multiple people online and no one can find my cart and I don’t mind having to do it all over again but I do have a problem with running my credit multiple times and that is the reason why I need to find my cart I took a picture of how much the payment was but unforutaly I cropped it to make it bigger and bolder for the others to see. It is * of us and I was not thinking I was going to run into a problem when saving the cart otherwise I wish I would have saved the entire picture maybe on there was some type of number that would have helped me but that’s not my case so I ask for your help please. It is very frustrating I have been online trying to figure this out for hours now it’s simply ridiculous.
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AT&T - California

Customer service issue
Reported by GetHuman-lalyssa
Jul 13th, 2018 - a yr ago
I have an issue with AT&T - California too
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Seen by 3 customers so far
Similar issue to 5 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-lalyssa started working on this issue
Jul 13th, 2018 1:29am
GetHuman-lalyssa indicated the issue is not fixed yet.
Jul 13th, 2018 2:32am
GetHuman-lalyssa indicated the issue is not fixed yet.
Jul 14th, 2018 2:40am