have spoken to two agents on the aol help line. The first told me I would be able to ve...

GetHuman3044107's Hacked Account issue with AOL from June 2019

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Before contacting them, items GetHuman3044107 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3044107's own words
have spoken to two agents on the aol help line. The first told me I would be able to verfiy the account after asking me a few questions (ie emails I have recieved on my hacked account and emailed I have sent). The second agent told me I was unable to verify the account as I hadn't set up verification. This account was created when I was about **, * years ago. As of now, the account is also linked to social media that contains my own personal information as well as other peoples. With my aol account hacked, I cannot regain access to my hacked social media accounts. **As of now, AOL has not provided me with the assistance to regain this account. It is posing a risk to myself and my followers*friends, whose information is available to whoever hacked my account.**In attempting to regain access to this email, I have visited the aol website. After typing in my email (*****@***.com), I have clicked forgot password, as whoever hacked my email, changed the password. I am then prompted with a screen that says "Uh-Oh we cannot help you at this time. Try again in a little while." I have been getting this screen for about * months now.

GetHuman3044107 did not yet indicate what AOL should do to make this right.

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AOL

Hacked Account issue
Reported by GetHuman3044107
Jun 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 5622 others
0 customers following this

Timeline

GetHuman3044107 started working on this issue
Jun 6th, 2019 5:13pm