I was unable to open AOL and I called AOL for assistance. I was transferred to a man wh...

GetHuman-rjmanch's Hacked Account issue with AOL from May 2019

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Before contacting them, items GetHuman-rjmanch may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rjmanch's own words
I was unable to open AOL and I called AOL for assistance. I was transferred to a man who worked on the problem. His name was James Hernandez at ext. ****. He asked for $***.** to be mailed to Esource Software Soltuions (sic) in Marlborough, MA. *There was a problem after he "fixed" the problem and I called him back at *-***-***-****. Then last night I received a call from a man representing himself as an AOL staff member and he told me that the computer was not completely fixed. He said not to pay Esource. I was to send $***. to Glexis Support, Inc. in Glen Oaks, NY. I was suspicious of all of this. Is this legit? Please call me at ***-***-****. I would really like to get this straightened out. Thank you.
GetHuman-rjmanch did not yet indicate what AOL should do to make this right.
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AOL

Hacked Account issue
Reported by GetHuman-rjmanch
May 8th, 2019 - 2 mons ago
I have an issue with AOL too
Not resolved
Seen by 4 customers so far
Similar issue to 5150 others
0 customers following this
Timeline
GetHuman-rjmanch started working on this issue
May 8th 3:10pm