I’ve been trying to access my AOL account for months now but changed my phone number an...

GetHuman-jorgepr's customer service issue with AOL from March 2019

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The issue in GetHuman-jorgepr's own words
I’ve been trying to access my AOL account for months now but changed my phone number and my email address years ago. I am trying to access my XBOX Live information which is linked to this AOL account but can’t because I don’t have any of my previous login information. I try selecting “forgot password” and when I specify I have no access to the recovery phone number or email, it tells me “Uh-Oh...looks like we can’t recover your account.” I’ve spoken to a representative and when asked to confirm my name on the account, it doesn’t link up (keep in mind I made this account when I was ** so I more than likely put something silly for my name to protect my identity). I managed to log into the account once in **** but never wrote down the newly updated password so I am at a loss as far as what I should do. I have a lot of data I’m trying to transfer to another account and would hate to see it go to waste. Please help!!! Thank you again - Jorge

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Customer service issue
Reported by GetHuman-jorgepr
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4259 others
0 customers following this


GetHuman-jorgepr started working on this issue
Mar 25th, 2019 6:44pm

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