Hello, my name is Matt Emery and I work at the Quechee Club in Quechee VT as their new...

GetHuman-matteme's customer service issue with AOL from November 2018

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The issue in GetHuman-matteme's own words
Hello, my name is Matt Emery and I work at the Quechee Club in Quechee VT as their new IT Administrator. The Club itself works with a Club Management Company called, NorthStar. The make all the programs we use to manage club and it's members. Through NorthStar, we use SendGrid to manage our emails. Last year Northstar was having a problem with making sure that our members that unsubbed to our email blast didnt get our emails anymore. Because the members that use AOL were still getting emails after unsubbing, AOL marked us as spam or something because now send grid tells us that AOL doesn't accept our emails. Well I'm very happy to inform you that Northstar has FINALLY fixed this issue and now people that unsub to our emails will stop getting them like its supposed to be. I know that this works because I've tested it myself. My question for you is, how can the QuecheeClub get off the list of companies marked as spam? There are still a lot of our members that use AOL that would like to start getting their emails again, ecspecially seeing how it's tied to their Billing. I would hate to have to tell them that they have to switch email provider's if they want their bills to come through. Please help me fix this issue. Thank you and have a great day.* * Matt Emery* IT Administrator * Quechee Club* Office: (***)***-****

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AOL

Customer service issue
Reported by GetHuman-matteme
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 2495 others
0 customers following this

Timeline

GetHuman-matteme started working on this issue
Nov 8th, 2018 3:51pm

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