i RECEIVED A CALL FROM A GUY NAMED DAVE AND THE CALL CAME FROM TEXAS. THIS GUY TOLD ME...

GetHuman-staceycn's customer service issue with AOL from September 2018

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The issue in GetHuman-staceycn's own words
i RECEIVED A CALL FROM A GUY NAMED DAVE AND THE CALL CAME FROM TEXAS. THIS GUY TOLD ME MY AOL.COM WAS BEING USED BY * DIFFERENT GUYS. HE GAVE * NAMES AND OF COURSE I DIDN'T KNOW THEM. HE SAID THEY WERE SENDING MESSAGES FROM MY AOL TO GERMANY AND RUSSIA. HE SAID HE NEEDED TO GET ON MY COMPUTER TO GET RID OF THESE HACKERS. HE WALKED ME THROUGH SOME PROGRAMS AND TO MY SHOCK I SAW ALL MY INFORMATION GOING THROUGH A PROCESS, INCLUDING FACEBOOK, PICTURES ETC BEING SCANNED. THEN AT THE END OF ALMOST * HOURS ON THE PHONE WITH THIS GUY HE SAID HE COULD FIX MY COMPUTER AND I COULD BUY A PACKAGE FOR ABOUT ****.**. I SAID NO MANY TIMES THEN HE SAID HOW ABOUT A ***.**. i TOLD HIM NO AND ACCUSED HIM OF BEIING A SCAMMER AND HE ACTED VERY INSULTED. I HAVE A PHONE NUMBER AND THE PROGRAM STARTED WITH EXE AND IT IS ON MY COMPUTER. THIS GUY WAS ABLE TO SHARE MY SCREEN AND TALK ME THROUGH THIS PROGRAM. I AM AFRAID I HAVE JUST GIVEN ALL MY INFO TO A SCAMMER. HELP,,,WHAT CAN I DO?

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AOL

Customer service issue
Reported by GetHuman-staceycn
Sep 16th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1719 others
0 customers following this

Timeline

GetHuman-staceycn started working on this issue
Sep 16th, 2018 4:11am