I think my account must have been hacked or when you changed over to Yahoo my details h...

GetHuman-quofan's customer service issue with AOL from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-quofan's own words:
I think my account must have been hacked or when you changed over to Yahoo my details have somehow been mixed up with somebody else's I forgot my p***word and when I tried to enter what I thought it possibly might be i have not been able to get in, but then when I clicked on the Email address attached to my account its not one I know I have never had a hot mail account, and the phone number attached is not one I recognise, I have asked for help and the person dealing with things is not very helpful, I think somebody at that end needs to look at my account because I dont know who has done this???? I feel like just crying I am a Foster Carer and my e-mails are very Important to me,I dont want to have to change from Aol because thats the one we use but Its looking like I am going to have to at the moment , you can contact me via my Husbands e-mail which is marsh *****@***.com
I trust that AOL will make this right and come up with a resolution that is fair.
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AOL

Customer service issue
Reported by GetHuman-quofan
Jun 25th, 2018 - 2 mons ago
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-quofan started working on this issue
Jun 25th 12:13pm