I think my account must have been hacked or when you changed over to Yahoo my details h...

GetHuman-quofan's customer service issue with AOL from June 2018

784 similar
0 following
Help with my AOL issue
First: share to improve GetHuman-quofan's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-quofan to get a AOL rep on the line!
Always use the GetHuman Phone tocall AOL. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-quofan's own words
I think my account must have been hacked or when you changed over to Yahoo my details have somehow been mixed up with somebody else's I forgot my password and when I tried to enter what I thought it possibly might be i have not been able to get in, but then when I clicked on the Email address attached to my account its not one I know I have never had a hot mail account, and the phone number attached is not one I recognise, I have asked for help and the person dealing with things is not very helpful, I think somebody at that end needs to look at my account because I dont know who has done this???? I feel like just crying I am a Foster Carer and my e-mails are very Important to me,I dont want to have to change from Aol because thats the one we use but Its looking like I am going to have to at the moment , you can contact me via my Husbands e-mail which is marsh *****@***.com
GetHuman-quofan did not yet indicate what AOL should do to make this right.
I have an issue with AOL too
How GetHuman-quofan fixed the problem
We are waiting for GetHuman-quofan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AOL's attention and get better help faster. Tap below to get started.
Having AOL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AOL email you?
This email address isn't valid
Follow this issue
See how GetHuman-quofan fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-quofan
Jun 25th, 2018 - 6 mons ago
I have an issue with AOL too
Not resolved
Seen by 2 customers so far
Similar issue to 784 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Name of Account Holder
GetHuman-quofan started working on this issue
Jun 25th 12:13pm