Hi,*I’ve purchased *three *round trip tickets leaving on June **th, **** from Raleigh D...

GetHuman3845299's customer service issue with ANA from October 2019

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman3845299's own words
Hi,*I’ve purchased *three *round trip tickets leaving on June **th, **** from Raleigh Durham airport to New York, then to Tokyo, Japan, and then coming back from Osaka to San Francisco, then to Raleigh Durham (I will attach the e-tickets here in this email). My purchase transaction status says it’s still pending. The reason why I think it’s still pending is because there was a problem with my card so I had to get a new card with new numbers. But the new card is still under the exact same name, Yeonjoo Hong. I haven’t received the new card yet, but it’s on its way.*Please let me know exactly what next steps I should take regarding the pending process.*** YEONJOO HONG* Ticket number**************-****** YEAJIN KIM*Ticket number **************-****** YEARIM KIM*Ticket number **************-*******Thank you

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Customer service issue
Reported by GetHuman3845299
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 894 others
0 customers following this

Timeline

GetHuman3845299 started working on this issue
Oct 28th, 2019 11:29pm