Lone was backed up pretty far. Asked an employee who was right at the front where regi...

GetHuman-leslik's customer service issue with ALDI Stores from May 2018

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The issue in GetHuman-leslik's own words
Lone was backed up pretty far. Asked an employee who was right at the front where registers were if they would call another cashier which more than likely was her the one I'm talking to. She said She's (the other employee which she said was the manager) would open up a register when she was ready. I commented back with oh the lines have to be longer than this? (The line was already curving around to the frozen section and people were piling up half way down the middle aisle when I asked and it was lunch hour). She again said she'll open up when She's ready and then she walked away. Finally, the unhappy no smile manager slowly walked over to open up another register. Which low and behold it WAS the same lady I just spoke to about opening a register. Why didn't she initially make an executive great customer service decision and open up a register without someone having to tell her? I worked as a cashier before, you keep an eye on the lines when you're busy doing something else, and when the lines get long, then you automatically go ring up customers. You have to literally beg them to open up. It's happened every time I've shopped at this Aldi. The manager there isn't very helpful either. I've asked her about something on a different day, and She was very rude. She never smiles, isn't friendly, and doesn't offer much to the customer. Why is she even at the front? This store needs better employee's that aren't rude and want to help or they need some training on how to treat customers and run the registers more efficiently. It's flat out ridiculous.
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ALDI Stores

Customer service issue
Reported by GetHuman-leslik
May 15th, 2018 - 10 mons ago
I have an issue with ALDI Stores too
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Seen by 3 customers so far
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GetHuman-leslik started working on this issue
May 15th, 2018 5:53pm