Lone was backed up pretty far. Asked an employee who was right at the front where regi...
GetHuman-leslik's customer service issue with ALDI Stores from May 2018
Help with my ALDI Stores issue
First: share to improve GetHuman-leslik's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-leslik's next move: go to the ALDI Stores help center.
ALDI Stores doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-leslik will want to follow the link below to head to their help center. We will check on GetHuman-leslik later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-leslik may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-leslik's own words
Lone was backed up pretty far. Asked an employee who was right at the front where registers were if they would call another cashier which more than likely was her the one I'm talking to. She said She's (the other employee which she said was the manager) would open up a register when she was ready. I commented back with oh the lines have to be longer than this? (The line was already curving around to the frozen section and people were piling up half way down the middle aisle when I asked and it was lunch hour). She again said she'll open up when She's ready and then she walked away. Finally, the unhappy no smile manager slowly walked over to open up another register. Which low and behold it WAS the same lady I just spoke to about opening a register. Why didn't she initially make an executive great customer service decision and open up a register without someone having to tell her? I worked as a cashier before, you keep an eye on the lines when you're busy doing something else, and when the lines get long, then you automatically go ring up customers. You have to literally beg them to open up. It's happened every time I've shopped at this Aldi. The manager there isn't very helpful either. I've asked her about something on a different day, and She was very rude. She never smiles, isn't friendly, and doesn't offer much to the customer. Why is she even at the front? This store needs better employee's that aren't rude and want to help or they need some training on how to treat customers and run the registers more efficiently. It's flat out ridiculous.
GetHuman-leslik did not yet indicate what ALDI Stores should do to make this right.
I have an issue with ALDI Stores too
How GetHuman-leslik fixed the problem
We are waiting for GetHuman-leslik to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.