I had short term disability insurance, I was not explained in its entirety how it worke...

GetHuman-lhpeterk's customer service issue with AFLAC from January 2019

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The issue in GetHuman-lhpeterk's own words
I had short term disability insurance, I was not explained in its entirety how it worked is how I feel, until after the fact. I am seventy-five years of age and am devastated because I just actually found out today that I would not be able to extend my policy. Even though I had no idea that my policy was not being paid. I was not told until*last month that it wasn’t. I spoke with several representatives and no one told me that this is how the policy worked and you can check your tapes. I asked previously if I needed to do anything to ensure I would be able to keep my policy because. my Physician statement said my estimated time off would not possibly end until April **,****. Approximately. I need something to be done I only get Social Security and have no other income. Is there anyway you can help me. I will lose my housing and everything. Please let me know if you can give me any help or insight. I never have been in a situation like this. I feel so disappointed. Please help me if at all possible. I have been recommending people to your company because I put all my faith and trust in your company. Thanking you in advance.
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Customer service issue
Reported by GetHuman-lhpeterk
Jan 14th, 2019 - 9 mons ago
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Jan 14th 10:06pm