I have submitted several Wellness claims with cancer and accident one keeps coming back...

GetHuman-pjsacca's customer service issue with AFLAC from January 2019

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The issue in GetHuman-pjsacca's own words
I have submitted several Wellness claims with cancer and accident one keeps coming back saying it's already been submitted I have waited hours and days and days to speak to someone I finally spoke to someone they told me exactly what to do and to resubmit that it would go through which I have been told two times now when I finally get through only to have it returned as it has already been submitted. I am ready to drop this I know it doesn't really mean a lot to anyone working there you will still get a paycheck rather I keep it or not but it's the idea but I've had these policies for a long time are now when you call me back I will have the phone in my hand but it never rings and later it will show up that A call came through somehow someway I don't know but I'm very frustrated
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Customer service issue
Reported by GetHuman-pjsacca
Jan 8th, 2019 - a mon ago
I have an issue with AFLAC too
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Seen by 6 customers so far
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Jan 8th 9:37pm