Our power was shut off Wed. Oct ** when we hadn't even received the disconnect notice i...
GetHuman1474158's customer service issue with AEP (OH) from November 2018
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The issue in GetHuman1474158's own words
Our power was shut off Wed. Oct ** when we hadn't even received the disconnect notice in the mail. The notice just came today, Fri., Nov. *. It said our past due amount was $*** that needed paid to avoid disconnect. When the notice was left at our door it said we owed $***. We immediately paid that AND the $*** reconnect fee. We would have paid the $*** if we had actually rcvd the disconnect notice before the **st. I want the discrepancy between actual amt due ($**) plus the reconnect fee applied to our next bill.
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