Our power was shut off Wed. Oct ** when we hadn't even received the disconnect notice i...

GetHuman1474158's customer service issue with AEP (OH) from November 2018

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The issue in GetHuman1474158's own words
Our power was shut off Wed. Oct ** when we hadn't even received the disconnect notice in the mail. The notice just came today, Fri., Nov. *. It said our past due amount was $*** that needed paid to avoid disconnect. When the notice was left at our door it said we owed $***. We immediately paid that AND the $*** reconnect fee. We would have paid the $*** if we had actually rcvd the disconnect notice before the **st. I want the discrepancy between actual amt due ($**) plus the reconnect fee applied to our next bill.
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AEP (OH)

Customer service issue
Reported by GetHuman1474158
Nov 2nd, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman1474158 started working on this issue
Nov 2nd 11:14pm