This is formal notice to cancel our service with ADT at **** Wedge Ct., Sun City Center...

GetHuman-cfmacd's Cancel service issue with ADT from February 2021

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The issue in GetHuman-cfmacd's own words
This is formal notice to cancel our service with ADT at **** Wedge Ct., Sun City Center, FL *****. We can no longer afford to have the service in this house. This service is costing us $*** to $*** dollars a month. It has been a nightmare since we activated the service that was already installed in a house that we purchased in September of ****. *When the system was activated, the installer designated only one door as an entrance*exit. If we inadvertently opened the back door while the system was engaged the load siren would sound with a load voice saying: “EXIT IMMEDIATELY – THE POLICE HAVE BEEN CALLED”. When the disarm code was correctly entered and we told the ADT dispatcher that it was not an issue, the police still showed up at our door. Next, while the system was armed, and the TV was on, a noise from the TV set off the break glass alarm with the same outcome. Next, we went on vacation and the motion detector goes off. ADT tells us that a bug probably triggered the alarm. Next, while taking a glass off a shelf it slipped out of hand and hit the counter, another trigger of the glass detector. The latest alarm was a plastic jar that fell to the floor and triggered the glass detector. These latest incidents happen in the morning when we awake and are half asleep trying to take a cup of coffee or a glass of water. Unless the first thing we do is disarm the alarm, there is an extremely high risk that it will set off an alarm. *Bottom line is that there is nothing to thwart the alarm once it goes off. Entering the disarm code does nothing. When the dispatcher calls and we tell them all is well, the police still arrive at our property. And when the police are dispatched the is a $**, (latest is $***) fee to the county. We can no longer afford these fees. We realize that this is a security system for our protection, however between the system and the dispatch team there is no time built-in to thwart a false alarm. Police are dispatched immediately and entering the disarm code or talking to ADT dispatch is useless. This is unacceptable and too costly for us to continue with your service.*So please deactivate our service immediately.*Disappointed,*Charles & Amy MacDougall

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Cancel service issue
Reported by GetHuman-cfmacd
Feb 2nd, 2021 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 950 others
0 customers following this


GetHuman-cfmacd started working on this issue
Feb 2nd, 2021 2:10pm

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