Hello, *Back in October I signed up with ADT, upon signing up I was told that I would r...

GetHuman-taracoch's customer service issue with ADT from April 2019

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The issue in GetHuman-taracoch's own words
Hello, *Back in October I signed up with ADT, upon signing up I was told that I would receive a $*** gift card in the mail. It’s now April & I have not received anything. Also, I was told that I would be refunded $*** for a mistake that the technician made (he charged me for an item that’s wasn’t supposed to be charged), I have not received that refund. Wondering if you can pull up the recorded conversations that I had back in Oct about the refund*check they were supposed to mail out and also what the status is for the gift card. I have the signed sheet where it says that we should be receiving one. Since it’s now going on *months, I am now reaching out to see. We love ADT & our service, and are very happy with the company except for these two promises that never came through. Thank you so very much!

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ADT

Customer service issue
Reported by GetHuman-taracoch
Apr 3rd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman-taracoch started working on this issue
Apr 3rd, 2019 2:52pm