Very poor timing customer service email- *goawayflo

GetHuman-cbillman's customer service issue with ADT from September 2018

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The issue in GetHuman-cbillman's own words
Not get killed by a hurricane and receive a compassionate email or none at all ... My email inbox is currently filled with emails from various businesses offering support before during and after hurricane Florence, but not from you. A large and destructive hurricane is barreling towards my home and you chose to email me today of all days—-while I am evacuating and leaving my home as part of a mandatory evacuation—- about an increase in my bill to improve a service that isn’t even offered at my location. You ****. **You obviously know where I live, it’s included in the email next to where it says “hey guess what we’re charging you more, but don’t worry we’re still awesome!!” **You start off the email by saying *“Dear My name,**You already know the peace of mind ADT delivers. **In order to provide the innovative security solutions you expect, a small increase will be added to your bill. “** I would hardly call it peace of mind when you email me to notify me about a monthly increase when the whole country is watching a hurricane prepare to destroy my community-my home. I would hardly call it peace of mind knowing that you’ll be charging me more considering the likely the added financial expenditures of evacuating family, the $**** it cost to board up my homes windows and the other endless ways this hurricane will impact our finances—none of which have to do with you, but still you’re failing to provide me with peace of mind right now. While the monthly increase on our bill pails in comparison, you’re timing of informing me about this increase straight up *****. **Most other companies we work with emailed to say hey we understand if your bill is late, or let us know what we can do or even just we’re thinking of you—-all messages that are directly the opposite of “beginning in a month you’ll owe us more!”**I don’t entirely believe these emails are read or that your company even cares. Please convince me otherwise.
A ******* hurricane is headed for me and you don’t care
I want adt to act like they care.
I’ve been a customer for about ** years.
I can’t really make them acknowledge their mistakes publically??
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ADT

Customer service
Customer service issue
Reported by GetHuman-cbillman
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 207 others
0 customers following this

Timeline

GetHuman-cbillman started working on this issue
Sep 14th, 2018 2:39am

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