I booked a room on priceline.com with my ADP card for the *th at the extended stay on a...

GetHuman-kidsquid's customer service issue with ADP TotalPay Card from February 2019

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The issue in GetHuman-kidsquid's own words
I booked a room on priceline.com with my ADP card for the *th at the extended stay on alliant Avenue in Louisville Kentucky the room had to be cancelled , and after going back and forth all day I received an email from Priceline at *:** that my money will be returned within ** hours. It is now been around ** hours and I have spent many phone calls with ADP while they claim that Priceline hasn't released it and then I call Priceline and they claim the ADP hasn't processed it. It is to the point that Priceline is rude when I call and ADP acts like they don't know what I'm talking about I've tried everything I can to get someone to explain to me where my money is and when I can expect it back and it's been a huge game of pass the buck and I would just like my money back. If this was something that was going to take a day or two I would have been more understanding instead of telling me ** hours and then now suddenly no one wants to talk to me about it. This was the first time I use Priceline and I will not be doing it again they are terrible about customer service I'm always thought hotels.com was better I literally booked through Priceline to say $** if you're reading this send your $** and go to hotels.com because they are better company better customer service and you're probably going to lose all your money anyway and this was the first time I use an ADP card and I guarantee I will not be doing that again either but to go forward I would like my money returned as I was told it would be in ** hours which apparently will not be I need someone to either return my money or tell me when it will be returned and it should have been * hours ago that it was

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ADP TotalPay Card

Customer service issue
Reported by GetHuman-kidsquid
Feb 10th, 2019 - 2 years ago
Fixed
Seen by 31 customers so far
Similar issue to 8 others
0 customers following this
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Last 4 digits of Social Security number

Timeline

GetHuman-kidsquid started working on this issue
Feb 10th, 2019 5:20am
GetHuman-kidsquid indicated the issue is not fixed yet.
Feb 10th, 2019 5:20am
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Feb 10th, 2019 5:21am
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Feb 10th, 2019 5:24am
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Feb 10th, 2019 5:24am