It won't let me into my current account when I try to change my password (it shows an o...

GetHuman-aimiehal's Recover Account issue with ADP Payroll and Benefits from November 2019

Help with my ADP Payroll and Benefits issue
The issue in GetHuman-aimiehal's own words
It won't let me into my current account when I try to change my password (it shows an old job at RetailDataLLC). *I'm working for Elevate Home Healthcare now.

GetHuman-aimiehal did not yet indicate what ADP Payroll and Benefits should do to make this right.

How GetHuman-aimiehal fixed the problem
It was hard...took me a good while. They need to upgrade their website to make it easier to navigate! I kept on trying different passwords and finally got through...took me over a half hour on that try. I had tried numerous times earlier in the day. It kept jumping, so it's not mobile phone friendly...that made it even more difficult. I hope I never have to go through that again!!! They need a number where you can talk to a real person that can guide you, not try to wade through an automated system like they have!
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ADP Payroll and Benefits customer problems.
How Do I Resolve a Direct Deposit Problem with Adp?How Do I Recover My Account with Adp?
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ADP Payroll and Benefits

Recover Account issue
Reported by GetHuman-aimiehal
Nov 20th, 2019 - a year ago
Fixed
GetHuman-aimiehal shared how to fix
Seen by 5 customers so far
Similar issue to 935 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Email on Account
Password

Timeline

GetHuman-aimiehal started working on this issue
Nov 20th, 2019 12:06am
GetHuman-aimiehal confirmed the issue is fixed. Hooray!
Nov 22nd, 2019 4:39am

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