I was charged the *.** through pay pal and my pay pal email is *****@***.com but my sig...

GetHuman3834182's customer service issue with ABCMouse.com from October 2019

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The issue in GetHuman3834182's own words
I was charged the *.** through pay pal and my pay pal email is *****@***.com but my sign in email with ABCmouse is *****@***.com. I have tried both emails just to be sure, and *****@***.com is the only one with an account. However, when I log in to let me son use abcmouse, it wants me to pay for a subscription again. I don't understand why money is being taken out but yet I am supposed to pay for the subscription again. I wanted to clarify from my last email. There has to be a mistake some where, if this can't be fixed I would like a refund to pay pal. **Thank you,*Rachel Hartsfield

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ABCMouse.com

Customer service issue
Reported by GetHuman3834182
Oct 26th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 4549 others
0 customers following this

Timeline

GetHuman3834182 started working on this issue
Oct 26th, 2019 6:45pm
GetHuman3834182 indicated the issue is not fixed yet.
Oct 29th, 2019 4:25pm

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