I have two issues with my account. For some reason the annual payment came out of my s...

GetHuman2326644's customer service issue with ABCMouse.com from February 2019

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The issue in GetHuman2326644's own words
I have two issues with my account. For some reason the annual payment came out of my sons bank account which it should have never done so. His account was linked to mine with different numbers and I closed my account. Last years annual cost went on his account but I just paid hime because again I thought we might use the program....which in fact we do not. I want to CANCEL the account. I am going to stop the payment with the bank if possible since I cannot get through on a phone line with y'all. Heavy call volume? Really?
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ABCMouse.com

Customer service issue
Reported by GetHuman2326644
Feb 28th, 2019 - 3 mons ago
I have an issue with ABCMouse.com too
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Seen by 3 customers so far
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Timeline
GetHuman2326644 started working on this issue
Feb 28th 4:04pm