I had signed up for a free trial of ABCMouse about two weeks ago. I attempted to canc...

GetHuman-photogir's customer service issue with ABCMouse.com from August 2018

Help with my ABCMouse.com issue
The issue in GetHuman-photogir's own words
I had signed up for a free trial of ABCMouse about two weeks ago. I attempted to cancel my trial today, but when I logged in with what I thought were my email and password, it was asking me to sign up all over again.*If *****@***.com doesn’t have an account, it could be under *****@***.com or *****@***.com. If ANY of these emails have a free trial linked to them, I need it to be canceled or be given directions on how to cancel it.
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ABCMouse.com

Customer service issue
Reported by GetHuman-photogir
Aug 26th, 2018 - 4 mons ago
I have an issue with ABCMouse.com too
Fixed
Seen by 8 customers so far
Similar issue to 409 others
0 customers following this
Items needed
Name on account
Phone number on account
Billing address
Email on account
Timeline
GetHuman-photogir started working on this issue
Aug 26th 5:00pm
GetHuman-photogir indicated the issue is not fixed yet.
Aug 27th 4:57pm