I purchased abcmouse June **** I was just charged again for ****. I contacted customer...

GetHuman755752's customer service issue with ABCMouse.com from June 2018

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I purchased abcmouse June **** I was just charged again for ****. I contacted customer support about the resent charge and it was refunded. I also contacted customer support because we never used abcmouse the first year and I requested a refund. I was told the computer system doesn’t go back that far and a refund was not possible. We never used their product so why should I have to pay for it? Please help
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ABCMouse.com

Customer service issue
Reported by GetHuman755752
Jun 6th, 2018 - a yr ago
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Timeline
GetHuman755752 started working on this issue
Jun 6th, 2018 1:02pm
GetHuman755752 indicated the issue is not fixed yet.
Jun 6th, 2018 1:03pm