I am a ** yr. old senior caregiving for my ***yr. old mother in Langhorne Gardens' Nurs...

GetHuman-tabyou's customer service issue with AARP from April 2019

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I am a ** yr. old senior caregiving for my ***yr. old mother in Langhorne Gardens' Nursing Home (*****) for * years, I have been there everyday. She needs one on one care that they cannot provide. Last week, her roommate attacked me as I was cleaning out my mother's closet. Police were called. Now corporate has told me for my protection, I cannot be in my mother's room without a staff member. They don't have any staff to go in with me so for several days, I have not been able to do the normal routine where I normally clean her room, fill her supplies, wash and dress her, breathing treatment etc, They told my I will just be able to get her out of bed and take her out of the room to feed her. I feel I was the victim and both of us are paying the consequences since I am deprived of my normal visits with my mother. I have spoken to the director, aging, ombudsman and police and no one seems to have an answer. Can you help?

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AARP

Customer service issue
Reported by GetHuman-tabyou
Apr 12th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 362 others
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GetHuman-tabyou started working on this issue
Apr 12th, 2019 6:25pm
GetHuman-tabyou confirmed the issue is fixed. Hooray!
Apr 12th, 2019 6:29pm

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