I called AAA to replace my car battery. I have a **** Jaguar xj* AAA did not have a ba...

GetHuman3351759's Complaint issue with AAA from August 2019

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Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
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The issue in GetHuman3351759's own words
I called AAA to replace my car battery. I have a **** Jaguar xj* AAA did not have a battery for my car they told me to go and buy a battery and I would be reimbursed. I bought a battery and sent in my paperwork and receipts for my reimbursement and it's been over a month. I have called several times and today I find out that it was denied because it was not a AAA battery. All of the customer service people I spoke with never mention it had to be a AAA Battery. I talked to several people regarding my reimbursement and was never informed it had to be a AAA battery. I have wasted my time talking to different people and I am ready to cancel my subscription to AAA because of this wrong information. If I was informed that it had to be a AAA Battery that is what I would have bought because I need my money back. I have been with AAA for ** years and evidently your employees do not know that it has to be a AAA battery if they do they would inform the customer I was not informed this and I want my money back. Evidently your employees need to be more trained. Case****** I did everything AAA told me to do with no reimbursement. Is this how AAA treat their longtime customers?

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AAA

Complaint issue
Reported by GetHuman3351759
Aug 1st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1683 others
0 customers following this

Timeline

GetHuman3351759 started working on this issue
Aug 1st, 2019 7:55pm

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