I called AAA to replace my car battery. I have a **** Jaguar xj* AAA did not have a ba...

GetHuman3351759's Complaint issue with AAA from August 2019

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Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3351759's own words
I called AAA to replace my car battery. I have a **** Jaguar xj* AAA did not have a battery for my car they told me to go and buy a battery and I would be reimbursed. I bought a battery and sent in my paperwork and receipts for my reimbursement and it's been over a month. I have called several times and today I find out that it was denied because it was not a AAA battery. All of the customer service people I spoke with never mention it had to be a AAA Battery. I talked to several people regarding my reimbursement and was never informed it had to be a AAA battery. I have wasted my time talking to different people and I am ready to cancel my subscription to AAA because of this wrong information. If I was informed that it had to be a AAA Battery that is what I would have bought because I need my money back. I have been with AAA for ** years and evidently your employees do not know that it has to be a AAA battery if they do they would inform the customer I was not informed this and I want my money back. Evidently your employees need to be more trained. Case****** I did everything AAA told me to do with no reimbursement. Is this how AAA treat their longtime customers?

GetHuman3351759 did not yet indicate what AAA should do to make this right.

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Complaint issue
Reported by GetHuman3351759
Aug 1st, 2019 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 1683 others
0 customers following this


GetHuman3351759 started working on this issue
Aug 1st, 2019 7:55pm

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