On April ** I called the AAA membership line to have my car towed because it was frozen...
GetHuman-sdpsjohn's Complaint issue with AAA from April 2019
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The issue in GetHuman-sdpsjohn's own words
On April ** I called the AAA membership line to have my car towed because it was frozen due to an installation wiring electrical issue. I got a text that Angelos towing (***)***-**** San Diego, Ca would be arriving within ** minutes. The tow truck driver’s name was Durand who was driving a flatbed truck with a ramp. He proceeded to try to drag my **** Prius up the ramp to the flatbed in the process he tore off The car’s bumper.* People later told me that the tow truck should’ve been one with the lift.*Durand told me it was a simple job of clipping the bumper back on to the car and he would get it fixed and pay for it, that very same day and proceeded to take me to two of his friends body shops. He actually didn’t have the money to pay for the work and I began to see that I needed to get to a reliable AAA approved body shop. He was very upset and resistant but finally took me to Carrillo’s auto body shop at **** Adams Ave. in San Diego. The people at Carrillo’s were witness to the tow truck drivers ranting and offering $*** to the shop manager Mario Gonzalez and to me, to fix the car. I called AAA member relations and got the at the long beach branch office. They have tried to reach out to Angelo’s towing twice and he’s been given a total of ** hours to get back to me. He has not responded. He seems to be ignoring and not taking responsibility for the damage that his towing company caused to my car.*Carrillo’s has sent a preliminary estimate for the damage of about $****. I have spent time discussing the incident, sending photos and the estimate, with my Maisha Johnson and Aldo as well as copying maria Cornejo the supervisor.*It’s been a week since the incident and I have not gotten any acceptance of responsibility from Angelos or AAA. I am assuming Angelos has insurance and should provide a claim number for the work that needs to be accomplished.*I have been a member of AAA for ** years and have never had a negative experience until this. ** Please help, * John Dominge (***)***-*****Club code number ****************
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