Hi, I'm KaToya Marshall. I had a flat tire on my lunch break yesterday. So I called AAA...

GetHuman-ktymarsh's customer service issue with AAA from February 2019

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The issue in GetHuman-ktymarsh's own words
Hi, I'm KaToya Marshall. I had a flat tire on my lunch break yesterday. So I called AAA, mind you this was a ** min wait on the phone until, I could actually speak to a customer service rep. Dispatcher said that the guy would be there by ***. (** min wait) He came in **min, great right? Wrong!! I was ready to have my tire changed, lock key in hand. The AAA personnel told me he couldnt change my tire because it wasn't factory rims.....Are you kidding me?! I just had AAA change a different tire * weeks ago. This couldnt be true!! So you mean to tell me everyone who doesn't have factory rims, their service is refused?! I buy cars off the lot with rims on them, never seeing the factory rim. I have NEVER seen this in the policy. I've been with them for years!! I'm disgusted. So this had already been over an hour. He calls a tow truck instead to take my car to have my tire changed. This is ludacris! The tow truck took *hours to come!! Mind you. I get off at ***p. Never made it back to work fooling with AAA. And I wasnt even in the city traffic. I was on the outskirts. So, the time frame for service floors me. Very disappointed with service today. I usually don't have a problem with AAA. Today deserves a corporate call, straight up!! No stars!! For this alone my renewal should be free. Policy number is ready upon request.

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Customer service issue
Reported by GetHuman-ktymarsh
Feb 3rd, 2019 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1034 others
0 customers following this


GetHuman-ktymarsh started working on this issue
Feb 3rd, 2019 11:20am

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