my parents went in to get prices for a family trip, rep was deceitful in information pr...

GetHuman-evechero's customer service issue with AAA from October 2018

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The issue in GetHuman-evechero's own words
my parents went in to get prices for a family trip, rep was deceitful in information provided, billed AAA credit card without telling the " said only checking credit line", refuse to provide any location information on place interested in, was told cannot book until have all parties attending personal information,only gave total trip cost and said easier if pay all at once, when called to tell her they could not get personal info then said trip non-refundable. claims called corporate but giving out wrong corporate email or contact person they spoke to and refusing to give phone number to whom spoke to. also we are getting run around from messenger contact about corporate information as well. the whole family have been AAA members for over ** years... very ashamed of the way customers now are treated
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AAA

Customer service issue
Reported by GetHuman-evechero
Oct 20th, 2018 - 25d ago
I have an issue with AAA too
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Timeline
GetHuman-evechero started working on this issue
Oct 20th 5:24pm