Membership ***********Priscilla A Pepler**** County Road*Torrington, CT *******As you...

GetHuman1141028's customer service issue with AAA from September 2018

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The issue in GetHuman1141028's own words
Membership ***********Priscilla A Pepler**** County Road*Torrington, CT *******As your records will show, I have been a loyal customer with AAA Northeast for several years. *I recently had an emergency with my pick-up as it was leaking transmission fluid which meant a towing company would need to pick it up.*I immediately called the number on my card and after several attempts listening to the automated menu which did not ask whether towing services were required, I then waited for a customer service representative and after three unsuccessful attempts, I gave up and contacted a local company Merli Automotive at *** South Main St., Torrington, CT to come and pick up my truck and transport it to Bahr Auto, **** South Main St., Torrington, CT. *The total mileage was * miles and the charge was $**.** which has been paid to Merli Automotive. *I am not sure if I will renew with AAA again as this was an emergency and it was extremely difficult to navigate through the automated menu and also not be able to speak with a customer service representative. *I would greatly appreciate a reimbursement from AAA.*Thank you.*Regards,*Priscilla A. Pepler

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AAA

Customer service issue
Reported by GetHuman1141028
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 525 others
0 customers following this

Timeline

GetHuman1141028 started working on this issue
Sep 14th, 2018 2:34am

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