I am on the side of the road, just off an exit of a restricted highway in New York. I c...

GetHuman1029900's customer service issue with AAA from August 2018

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The issue in GetHuman1029900's own words
I am on the side of the road, just off an exit of a restricted highway in New York. I called Triple A four hours ago and they have sent a $*** New York transit truck to tow me *** feet. They sent a tire change ‘expert’ to change my tire and they couldn’t. This rep then promised that a tow truck was on the way. When I called AAA half an hour later, the case of been closed while I still sat with a blown out tire on the side of the road off the highway exit. The representatives after that insisted that I have another New York transit tow truck move me another hundred feet. Out of desperation I drove my broken truck, likely damaging the frame further, another hundred feet to what is apparently now a satisfactory location. Four hours later I am *** feet from where my tire blew out and have made zero progress. Now all the tire repair facilities are closed because of how long this process has dragged on. Representatives have been disoriented, unknowledgeable, and apathetic. The last representative, Desmond, hung up on me. I don’t even know if I have a truck on the way. This is terrible, abhorrent service and behavior.

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Customer service issue
Reported by GetHuman1029900
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 450 others
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GetHuman1029900 started working on this issue
Aug 24th, 2018 12:54am