I am on the side of the road, just off an exit of a restricted highway in New York. I c...
GetHuman1029900's customer service issue with AAA from August 2018
Help with my AAA issue
First: share to improve GetHuman1029900's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1029900 got the right customer help using our suggestion.
Before contacting them, items GetHuman1029900 may need:
Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
The issue in GetHuman1029900's own words
I am on the side of the road, just off an exit of a restricted highway in New York. I called Triple A four hours ago and they have sent a $*** New York transit truck to tow me *** feet. They sent a tire change ‘expert’ to change my tire and they couldn’t. This rep then promised that a tow truck was on the way. When I called AAA half an hour later, the case of been closed while I still sat with a blown out tire on the side of the road off the highway exit. The representatives after that insisted that I have another New York transit tow truck move me another hundred feet. Out of desperation I drove my broken truck, likely damaging the frame further, another hundred feet to what is apparently now a satisfactory location. Four hours later I am *** feet from where my tire blew out and have made zero progress. Now all the tire repair facilities are closed because of how long this process has dragged on. Representatives have been disoriented, unknowledgeable, and apathetic. The last representative, Desmond, hung up on me. I don’t even know if I have a truck on the way. This is terrible, abhorrent service and behavior.
GetHuman1029900 did not yet indicate what AAA should do to make this right.
I have an issue with AAA too
How GetHuman1029900 fixed the problem
We are waiting for GetHuman1029900 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.