AAA. Gets your money upfront...but may or may not service you when called

GetHuman-velvetse's customer service issue with AAA from July 2018

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The issue in GetHuman-velvetse's own words
Get a tow truck to take me to my residence from Gary to Miller ... Sunday *-**-** at *** pm, I called roadside emergency for I had a blow out on express way and was in a not so safe shoulder of the exit way. I had to wait, what seemed to me a ridiculously long time to reach a rep but, finally got one who said she would dispatched expedited tow for me. I asked not just for a tire change but a tow as well...I called back, on hold forever, to report no one has showed up, and was told a tow should arrive by *:**pm...no Tow came! Called again...while on hold I received a text stating someone would arrive by *:**pm....nothing, and even though I called back again, requesting for the call back since they stated automated, that all agents were busy, ...no one ever called back... I called, again... and spoke to a "Dee" who tried to find out what happened, I was on hold so long, I thought she had forgot me...she returns and was told by the tow that they closed the call and was with the customer already, which was not at all the case, the call was transferred to Tric****e in resolution, It was now *:***pm or near that ...and she was looking for someone to come, she could not tell me what tow company or anything about time, Sun about to set, ...I finally had a person to help change the tire ..and follow me home. To be sure I made it on my partially deflated doughnut tire. I had to pay him $**.**, I ran completely out of my phone minutes due to the long holds it took waiting for a response...It was *:**pm and still no tow arrived, so I was able to leave the roadside, due to the guy helping me. It was a horrible and unacceptable experience I was in!!...no one showed, and I lost my minutes out of pocket money, urinated on myself... I paid for a service and never received it...this is not isolated This happened to me three times now in the years I have been with AAA. I want my money back I was out of pocket for, or and a total refund of the membership fee. In an emergency a client should not have to be on hold while listening to advertisements and app options, Also, we paid for this service upfront to have when needed...only to have no one show up when that need arises!! Bottom line what do I want? I want reimbursement for the out-of-pocket expenses I incurred, $**.**, and the loss of my prepaid minutes on my phone for waiting in line for several minutes, at several call- ins and, for urinating in my pants for having been trapped in my car from *:**p:m till *:**p:m* *Monday morning (*-**-**) *:** A:M I called in and Spoke to a "Rebecca" in resolution at AAA, who stated she would mail out a claim form for me to seek reimbursement for my losses and she would include $**.** for my out of pocket to the guy who changed my flat. I called back at **:** A:M and spoke to, I believe she said her name was "Gwen", in resolution, she is understanding the issue which had taken place, So my request now was for a tow, to take my vehicle to the auto shop. (strut* suspension system broke and blew out the tire) .*She gave me a window from the **:** a:m to *:**pm but could not promise anyone would show because it was quote " Monday and customer calls are high" *Well, I asked her to send them out... Sadly, after waiting awhile after *:**pm, feeling like I would be dupped yet again, I took my chance on that doughnut tire and a prayer...and drove ** miles per hour, but made it to the shop. At that time, *:***pm, I called AAA to cancel the tow request and they did, but when I had the rep to confirm the time it was, (*:***pm) I realized again, they had not even dispatched a tow to my home yet or as stated. I probably would have been waiting up to the time the shop closed.... pitiful!! Paid faithful for over three years or more with this company although this no-show business has occurred twice in the past.
In an emergency a client should not have to be on hold while listening to advertisements and app options, while in a emergency situation..Also, we paid for this service upfront to have when needed...only to have no one show up when that need arises!!
I want reimbursement for the out-of-pocket expenses I incurred , $**.**, and the lost of my prepaid minutes on my phone for waiting in line for severals minutes , at several call- ins and, for urinating in my pants for having been trapped in my car from *:** p:m till *:** p:m**Monday morning (today) *-**-***I Spoke to a Rebecca in resolution at AAA at *:**am, who stated she would mail out a claim form for me to seek reimbursement and she would include $**.** for my out-of pocket to the guy who changed my flat.*I called back at **:** am and spoke to , I believe she said her name was Gwen,in resolution,*She understanding the issue which had taken place, at my request for a tow , to take my broken vehicle strut * suspension system broke and blew out the tire) to the auto shop .*She gave me a window from the **:** am to **:**pm but could not promise anyone would show because it was quote " monday and customer calls are high" *Well , I asked her to send them out...and after waiting awhile I took my chance on a doughnut tire and an prayer...and drove ** miles per hour, but made it to the shop. At * ***pm, I called AAA to cancel the call and they did , but when I had the rep confirm the time it was, (*:**pm) I realized again, they did not come when stated..I probably would have been waiting up to the time the shop closed....pitiful
Paid faithful for over three years or more with this company although this no-show business has occurred twice in the past. *I accepted a credit toward the call that was a no show...but not this time.
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AAA

AAA roadside emergency services
Customer service issue
Reported by GetHuman-velvetse
Jul 30th, 2018 - 9 mons ago
I have an issue with AAA too
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Jul 30th, 2018 3:20pm
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Jul 30th, 2018 11:23pm
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Aug 6th, 2018 8:00pm
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