I signed up for AAA as a referral from my parents as they are valued customers. Today a...

GetHuman792208's customer service issue with AAA from June 2018

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Help with my AAA issue
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The issue in GetHuman792208's own words
I signed up for AAA as a referral from my parents as they are valued customers. Today at ***p my car broke down. I scheduled a tow and they told me they would arrive by ***pm. That wasn't a big deal. At ***pm when no one arrived, i called for am update. They told me there was am accident on i** and to hold tight - okay. ** minutes later, still no arrival. I called again and they said they're almost there. No one arrived. I called again and they stated ** minutes. It was then ***pm. About ***pm i got a call asking if my car was rwd or fwd. I stated that my ride had arrived and to call Carlos, the other person on the account as he stayed with the car. I asked then "So does that mean no one has been sent out yet?" They agent told me "No not yet". At ***pm, i got a call back again stating they tried calling Carlos with no answer (Carlos was aware they were calling him because i had spoke with him). At *** i got another call stating they will be there in ** minutes - Carlos said they never called him. I then asked to speak with a supervisor. The supervisor got on the phone and stated "we've had people agree to go out but then turn around" i asked him why didn't they update me? He said he didnt know but said sorry. He stated all he was willing to do was make sure it didnt count as one of my * calls for the year. We have also been quoted multiple different prices. First it was around $** and then around $*** and now theyre saying $***. I would like to be reinbursed for this, as we have been waiting over * hours at this point, and have been stranded since then. What kind of service is this? Service has not been provided and they told me ** minutes now and i am not even sure if that's even true. It's getting dark. In the middle of nowhere in the foothills, and safety is now an issue. This needs to be resolved immediately.

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AAA

Customer service issue
Reported by GetHuman792208
Jun 17th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 205 others
0 customers following this

Timeline

GetHuman792208 started working on this issue
Jun 17th, 2018 1:11am
GetHuman792208 shared this issue with friends on Facebook
Jun 17th, 2018 1:12am

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