Strange Charge

GetHuman6206673's Overcharge/Strange charge issue with A Small Orange from June 2021

Help with my A Small Orange issue
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Before contacting them, items GetHuman6206673 may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman6206673's own words
Hi. I paid for a small orange a few months ago to get the website back up and running. Now you have refunded that charge and charged me again (at a higher price). I have the charge on my credit card and I don't see a refund on my credit card, so I will not be paying for this invoice until someone contacts me to explain. Thanks.
Why is there no auto-renewal? It would make everything easier and smoother. This is such a headache every year.
I want this invoice removed from my account. Why did you refund it anyway, so you could charge me more? Not good business practice.
I'm a good customer because even though I go through this hassle every year, I stay with your company. I will be looking around for next year if this is corrected in the next few days.
Nothing for me to fix on this end.
How GetHuman6206673 fixed the problem

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A Small Orange

Hosting
Overcharge/Strange charge issue
Reported by GetHuman6206673
Jun 16th, 2021 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 28 others
0 customers following this

Timeline

GetHuman6206673 started working on this issue
Jun 16th, 2021 2:08pm