I have an iPhone and have been using it to check my email for years without hassle. How...

GetHuman-randydan's customer service issue with A Small Orange from October 2018

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The issue in GetHuman-randydan's own words
I have an iPhone and have been using it to check my email for years without hassle. However there is a security certificate that you haven’t updated on your end and I am unable to access email at all. Apple is willing to change things for me but because I can not call you I have no way to tell them what to do. Because I can not access my email you can not email me back but you can call the supervisor at Apple. Her name is Heather and her number is ***-***-**** and extension *********Below is an alternative email but I don’t currently have access to it as my computer was stolen so I prefer someone CALL Apple to sort this out so they can help me. It is very frustrating when Apple was willing to call you so they could help me but you do not accept calls. Heather from Apple is standing by for your call.
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A Small Orange

Customer service issue
Reported by GetHuman-randydan
Oct 15th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-randydan started working on this issue
Oct 15th 8:34pm