No response from A Small Orange to several Live Chat requests

GetHuman1034310's customer service issue with A Small Orange from August 2018

Help with my A Small Orange issue
The issue in GetHuman1034310's own words
find information and get help on how to remove my current website on my shared hosting service and replace it with a new website with new primary domain. ... I've tried contacting A Small Orange on Live Chat several times with no response whatsoever.*I want to remove my current website on my shared hosting service and replace it with a new website with new primary domain. I need some information on how to do this.
They don't have any information available on their Support Center that I need and I have tried contacting them several times for support help.
responding to my request for information and help ASAP
I've been a customer for almost * years.
looking for information on Google to see if anyone else has done the exact same thing I want to do.
How GetHuman1034310 fixed the problem
I had to contact A Small Orange on their Facebook page to get a response. They took a few hours to respond and I got the help I needed eventually.
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A Small Orange

Shared Hosting
Customer service issue
Reported by GetHuman1034310
Aug 25th, 2018 - 3 years ago
Fixed
GetHuman1034310 shared how to fix
Seen by 33 customers so far
Similar issue to 16 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman1034310 started working on this issue
Aug 25th, 2018 4:54am
GetHuman1034310 indicated the issue is not fixed yet.
Aug 25th, 2018 6:45am
GetHuman1034310 indicated the issue is not fixed yet.
Aug 25th, 2018 6:51am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 2:49am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 3:20am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 28th, 2018 6:52am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 28th, 2018 6:53am
GetHuman1034310 shared this issue with friends on Facebook
Aug 29th, 2018 9:51am
GetHuman1034310 shared this issue with friends on Facebook
Aug 29th, 2018 9:53am

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