No response from A Small Orange to several Live Chat requests

GetHuman1034310's customer service issue with A Small Orange from August 2018

Help with my A Small Orange issue
The issue in GetHuman1034310's own words
find information and get help on how to remove my current website on my shared hosting service and replace it with a new website with new primary domain. ... I've tried contacting A Small Orange on Live Chat several times with no response whatsoever.*I want to remove my current website on my shared hosting service and replace it with a new website with new primary domain. I need some information on how to do this.
They don't have any information available on their Support Center that I need and I have tried contacting them several times for support help.
responding to my request for information and help ASAP
I've been a customer for almost * years.
looking for information on Google to see if anyone else has done the exact same thing I want to do.
I have an issue with A Small Orange too
How GetHuman1034310 fixed the problem
I had to contact A Small Orange on their Facebook page to get a response. They took a few hours to respond and I got the help I needed eventually.
Please help with my A Small Orange issue
Do you have a customer issue as well?
We can help you get A Small Orange's attention and get better help faster. Tap below to get started.
Having A Small Orange issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would A Small Orange email you?
This email address isn't valid

A Small Orange

Shared Hosting
Customer service issue
Reported by GetHuman1034310
Aug 25th, 2018 - 4 mons ago
I have an issue with A Small Orange too
Fixed
GetHuman1034310 shared how to fix
Seen by 16 customers so far
Similar issue to 16 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman1034310 started working on this issue
Aug 25th 4:54am
GetHuman1034310 indicated the issue is not fixed yet.
Aug 25th 6:45am
GetHuman1034310 indicated the issue is not fixed yet.
Aug 25th 6:51am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 27th 2:49am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 27th 3:20am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 28th 6:52am
GetHuman1034310 confirmed the issue is fixed. Hooray!
Aug 28th 6:53am
GetHuman1034310 shared this issue with friends on Facebook
Aug 29th 9:51am
GetHuman1034310 shared this issue with friends on Facebook
Aug 29th 9:53am