Send and read

GetHuman5020045's customer service issue with A.O. Smith from July 2020

46 views | 66 similar | 0 following
Help with my A.O. Smith issue
Try having A.O. Smith call you again?
Always use the GetHuman Phone to call A.O. Smith. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5020045's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5020045 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman5020045's own words
I spent time and money to repair*replace a blower motor and a wire harness on a commercial Cyclone water heater. It was up ** stairs,in an office , surrounded by a bunch of stuff. We had to move all of the stuff out of the office just to have room to work. After waiting for ** minutes to gain entrance and ** minutes to clear the room, we were ready to look at it. * After that, we had to go downstairs and through the restaurant dining area and into the commercial kitchen to exit the building to get our tools. People were eating and the kitchen was full of workers. *Plus the parking lot was full and we had to park far away. This takes a lot of time. Repeat a couple of times to get the job done. Then we had to test the unit and wait for the temperature to get to the desired setting. * They, AO Smith, will not pay me for the full amount of the invoice. They want to cut my pay in half. This is unethical and unfair. *I have bought many AO Smith water heaters in my ** years of business. I am going with Rheem from now on. * Invoice was for $***.**. *They want to pay $***.**.

GetHuman5020045 did not yet indicate what A.O. Smith should do to make this right.

** years
Yes. Pay me
How GetHuman5020045 fixed the problem

We are waiting for GetHuman5020045 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get A.O. Smith's attention and get better help faster. Tap below to get started.
Having A.O. Smith issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5020045 fixes it.
This email address isn't valid

A.O. Smith

Customer service issue
Reported by GetHuman5020045
Jul 10th, 2020 - 2 months ago
Not resolved
Seen by 46 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman5020045 started working on this issue
Jul 10th 3:12pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:28pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:29pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:41pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:41pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:41pm
GetHuman5020045 confirmed the issue is fixed. Hooray!
Jul 10th 3:41pm
GetHuman5020045 indicated the issue is not fixed yet.
Jul 10th 3:42pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies