I just picked up a ***** grain water softener and it wassy on it's side. Does tht not d...

GetHuman4617403's customer service issue with A.O. Smith from April 2020

Help with my A.O. Smith issue
The issue in GetHuman4617403's own words
I just picked up a ***** grain water softener and it wassy on it's side. Does tht not disrupt the media material inside the sealed tank? And, what type salt do I need to pick up at store? Thank you.

GetHuman4617403 did not yet indicate what A.O. Smith should do to make this right.

How GetHuman4617403 fixed the problem
I was first told that it was alright for the media was of one type and would not blend. Being skeptical and finding what looked like a break on top of valve I called AO Smith again a while later and was told that the media is stacked in layers and that lying on it's side would be bad. AO Smith told not use it and to return it for refund. I did but I still want AO Smith softener and would gladly make a reasonable drive to get one that is not damaged or having had been on its side (if that is a problem). The box has upright arrows so small can't hardly blame anyone from missing it. Anyways please tell me where I can go and get one or order one. I don't mind Lowe's as long as it is ok. I am an HVAC, Plumbing, and Electrical contractor and really want to install AO Smith softeners. I really want to help.*Thank you, ,*William Soffiantino *All Seasons Air Provider Inc.***** Cedar Grove Rd*Murfreesboro, Tn *****
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A.O. Smith

Customer service issue
Reported by GetHuman4617403
Apr 10th, 2020 - 7 months ago
Fixed
GetHuman4617403 shared how to fix
Seen by 23 customers so far
Similar issue to 62 others
0 customers following this
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Timeline

GetHuman4617403 started working on this issue
Apr 10th 4:09pm
GetHuman4617403 confirmed the issue is fixed. Hooray!
Apr 12th 12:56am

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