I have spent countless hours which easily has been * months of my life, grinding *k to...

GetHuman-fjferrar's customer service issue with 2K Sports from February 2019

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The issue in GetHuman-fjferrar's own words
I have spent countless hours which easily has been * months of my life, grinding *k to reach level **. When i cap broke i leveled up the new attributes and my overall changed to **. When i logged back on to my Xbox, my overall had gone back down to **, yet the attributes remained. I am enraged. I have spent so much time trying to get to ** just like my friends are, just to be shot down by your company. I will not stand for this. I deserve to be at ** like it said. I seriously have no motivation to keep playing unless i go back to **. If i do not, i will never play nba *k ever again. As a long time buyer and player, this makes me sad. I want to keep playing the game i love so dearly, but after getting screwed over, i can’t. Please, please change my overall back to ** like it was. I am serious when i say i will boycott this company forever and have my large friend group do the same. Please do something to fix this error. Thank you.
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2K Sports

Customer service issue
Reported by GetHuman-fjferrar
Feb 6th, 2019 - 3 mons ago
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GetHuman-fjferrar started working on this issue
Feb 6th 10:44pm
GetHuman-fjferrar indicated the issue is not fixed yet.
Feb 6th 10:45pm