I have played multiple games and every time *k charges my players contracts but doesn't...

GetHuman1534201's customer service issue with 2K Sports from November 2018

4 views | 566 similar | 0 following
Help with my 2K Sports issue
First: share to improve GetHuman1534201's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1534201's next move: find and follow the right step-by-step guide.
2K Sports doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1534201 will need to dig through the advice provided by 2K Sports, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1534201 can let us know if they help or not.
Before contacting them, items GetHuman1534201 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1534201's own words
I have played multiple games and every time *k charges my players contracts but doesn't acknowledge I played and won the game. It's not rewarding me my earned MT. I've now wasted over **** MT on contracts and it's not even saying I played the game but like I said it is charging contracts. This is unacceptable, I want my contacts and MT back. *k needs to refund me my MT and my wasted contracts. This problem has been going on for a few days now. If this keeps occurring I want my money refunded for the entire game and I will delete the app off of my PlayStation. My user name is NateBrown***. Also, the way this game is set up is trash. The way the momentum can shift on a drop of a dime isn't "real life". Players who have high dunking ratings shouldn't ever blow open dunks but somehow it occurs often... same think with players with high * point ratings. They should never blow wide open *s. This whole entire *k game seems super shady and you should really stop just trying to make it a money grab and actually put out a decent product. Like I said it this kind of stuff keeps occurring I will be getting my refund for the game. I also want a fast reply I'm not waiting weeks for this to get resolved.

GetHuman1534201 did not yet indicate what 2K Sports should do to make this right.

How GetHuman1534201 fixed the problem

We are waiting for GetHuman1534201 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get 2K Sports's attention and get better help faster. Tap below to get started.
Having 2K Sports issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1534201 fixes it.
This email address isn't valid

2K Sports

Customer service issue
Reported by GetHuman1534201
Nov 10th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman1534201 started working on this issue
Nov 10th, 2018 5:13am