hello my mycareer character disappeared and was replaced with the prelude icon and when...

GetHuman1464743's customer service issue with 2K Sports from November 2018

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The issue in GetHuman1464743's own words
hello my mycareer character disappeared and was replaced with the prelude icon and when I start it I’m back in the prelude when you fly to Fort Wayne I kept going thinking it glitched and didn’t worry and got off last night and when I got back on it’s happened again help please it keeps starting me back there. I bought the Anniversary editon and that character has all the cool clothes and i really don’t want to lose it
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2K Sports

Customer service issue
Reported by GetHuman1464743
Nov 1st, 2018 - 2 mons ago
I have an issue with 2K Sports too
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Seen by 2 customers so far
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Timeline
GetHuman1464743 started working on this issue
Nov 1st 4:19pm