I downloaded wwe*k** last week and I have the deluxe edition. I pre-ordered the game so...

GetHuman1383453's customer service issue with 2K Sports from October 2018

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The issue in GetHuman1383453's own words
I downloaded wwe*k** last week and I have the deluxe edition. I pre-ordered the game so I do have the Rey mysterio pack and woo edition pack.*I have downloaded all of my characters and everything was working fine last week. Now when I tried to play the game again the Rey mysterio pack and Ronda rousey also woo edition pack is not registering on the game.My Xbox says it is downloaded however the game says it is not how do I get my characters available again?
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2K Sports

Customer service issue
Reported by GetHuman1383453
Oct 20th, 2018 - a mon ago
I have an issue with 2K Sports too
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Seen by 3 customers so far
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Timeline
GetHuman1383453 started working on this issue
Oct 20th 10:28pm