Priscilla Van Der Decker's results report contained John VanDerDecker's results. Only...

GetHuman2230239's customer service issue with 23andme.com from February 2019

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Priscilla Van Der Decker's results report contained John VanDerDecker's results. Only one account because of only one email address: *****@***.com**At beginning of Priscilla's email report, she was addressed as "Priscilla". In one actual findings reports, she was addressed as "John". *Priscilla's saliva tube bar code was: **-****-****-**** .*John's saliva tube bar code was:***-****-****-**** .*Priscilla was required to read the piece on "trait possessor but no threat of any disease, just passing trait on to children." But "she" (John) was reported to have Apoe* variant, which carries **-**% probability of having Alzheimer's disease by age **.****PLEASE CORRECT THIS SERIOUS ERROR, and send Priscilla's results ASAP.*Thanks, John VDD
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23andme.com

Customer service issue
Reported by GetHuman2230239
Feb 18th, 2019 - 8 mons ago
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GetHuman2230239 started working on this issue
Feb 18th 2:19am