I am writing for my grandparents. They completed ** and me kits last year or the year b...

GetHuman1703645's customer service issue with 23andme.com from December 2018

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The issue in GetHuman1703645's own words
I am writing for my grandparents. They completed ** and me kits last year or the year before and were never able to access their results. They aren't very tech savvy! I told them I would help them see if they could be retrieved and set up an email account for them to be sent to. It may be a longshot but was hoping I might find out if that is possible? My husband and I completed our kits so my email is already registered with your company.*Thanks so much,*Liz Schroeder
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23andme.com

Customer service issue
Reported by GetHuman1703645
Dec 6th, 2018 - 6 mons ago
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GetHuman1703645 started working on this issue
Dec 6th, 2018 5:43pm