I am writing for my grandparents. They completed ** and me kits last year or the year b...
GetHuman1703645's customer service issue with 23andme.com from December 2018
Help with my 23andme.com issue
Next: our robot will wait on hold for GetHuman1703645 to get a 23andme.com rep on the line!
Always use the GetHuman Phone tocall 23andme.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1703645's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1703645 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1703645's own words
I am writing for my grandparents. They completed ** and me kits last year or the year before and were never able to access their results. They aren't very tech savvy! I told them I would help them see if they could be retrieved and set up an email account for them to be sent to. It may be a longshot but was hoping I might find out if that is possible? My husband and I completed our kits so my email is already registered with your company.*Thanks so much,*Liz Schroeder
GetHuman1703645 did not yet indicate what 23andme.com should do to make this right.
I have an issue with 23andme.com too
How GetHuman1703645 fixed the problem
We are waiting for GetHuman1703645 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.